Frequently Asked Questions (FAQ) list

Setting up DCP-o-matic

• How can I add separate audio tracks to a DCP-o-matic film?
• My scope film is being letterboxed in 1.85:1! How can I make a scope DCP?
• I get a ‘Failed to write MBR’ error from the disk writer on macOS.
• My DCP has got black bars down the side! How can I get rid of them?

Encoding

• The encoding is taking a long time! Why? What can I do about it?
• I want to buy a computer to run DCP-o-matic on. What should I get?
• I get errors like ‘could not start JPEG encoding’. What does that mean?

Ingesting and playing a DCP

• My DCP will not ingest! What can I do?
• Why is the audio crackling when I play back my DCP?
• How can I play DCPs on my computer?
• How can I write a DCP drive on OS X?
• EasyDCP player says ‘Referenced XML-Schema unknown’ when I play my DCP!
• Why is the sound playing back slow in my DCP?
• How can I make the DCP player faster?

Miscellaneous

• How does DCP-o-matic deal with different video frame rates?
• What are all these files? Where is the actual DCP?
• What software should I use to rip DVDs and Blu-Rays?
• Why are there two copies of the encoded video? Why can't DCP-o-matic delete one when it has finished?
• Can DCP-o-matic convert DCPs to something else (like TIFF or MP4)?
• I can't copy my DCP onto my USB stick. It keeps saying the file is too large for the destination file system even though it has lots of free space!
• Where does DCP-o-matic keep its configuration files?
• Can I make a DCP where the projectionist can switch subtitles on or off, or choose the language?