KDMs not recognized on some DCP2000 ?

Anything and everything to do with DCP-o-matic.
Carsten
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Location: Germany

Re: KDMs not recognized on some DCP2000 ?

Post by Carsten » Thu Mar 14, 2019 11:19 pm

@Dan - would be completely stupid, but then, I have seen all things happening, and, honestly, staff compliance varies wildly...

Did you send the KDM ZIPped? Are you sure they unzipped them before they put them onto the stick? Now, the interesting question is indeed - when both DCP-o-matic and dcp-tools KDMs are on the same stick - will IngestManager come up after inserting that stick, and if, will BOTH KDMs be shown for ingest, or just the one created with DCP-Tools...?

I know this is often a pain in the ass to control remotely through email or a phone call.

But the fact that ingest manager doesn't even come up with the stick content does not immediately point into DCP-o-matic's direction.

Recently, I see KDMs being sent by email often in ZIPped form, and plain xml as a second attachment.

- Carsten

Barak Epstein
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Joined: Sun May 21, 2017 6:25 am

Re: KDMs not recognized on some DCP2000 ?

Post by Barak Epstein » Fri Mar 15, 2019 2:53 pm

mine are not being ZIpped so i dont think thats my issue. do you think my guy at Cannes might have the software mismatch issue? (I'm trying not to insult him by asking if he knows how to use a thumb drive)
The Texas Theatre
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Carsten
Posts: 1152
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: KDMs not recognized on some DCP2000 ?

Post by Carsten » Tue Mar 19, 2019 5:56 pm

I don't know, since I never dealt with a Doremi <2.4.x myself, but in theory, it is possible that a Doremi running 1.2.1 or 2.2 does not recognize a current Modified Transitional 1 KDM, as they are so old. One would think, however, that these systems would have trouble with many more KDMs.
There is an older 'Interop only' KDM formulation that is so outdated (and explicitly advised by ISDCF to not be used anymore), that Carl never bothered to support it in DCP-o-matic. Again, I can only guess here.
The fact that we have two independent issues of KDMs no working on Doremis could hint towards a problem with DCP-o-matic, but, we haven't seen anything like that before, and if these KDMs work on your local Doremis, I don't think that's what causes this.

I do know that KDMs for dual projection systems can be a bit complicated, although I know that Carl recently solved at least one of these constellations.

Sorry, I am a bit clueless here. There is nothing specific to a 'french' KDM. Any unusual things around that DCP/KDM? Strange chars, graves, acutes accents, in title, file names? I know, not probable with you being located in Texas, but...

- Carsten

Carsten
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Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: KDMs not recognized on some DCP2000 ?

Post by Carsten » Thu Mar 21, 2019 12:48 pm

carl wrote:
Thu Mar 14, 2019 8:33 pm
I also notice that KDM_DOM_Montargis4 has DOS line-endings (as one would expect if you made it on a Windows system). But AFAICS there's no way that should cause any problem...
SHOULD, yes, but after what we experienced recently with the Sony validation...

Carsten
Posts: 1152
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: KDMs not recognized on some DCP2000 ?

Post by Carsten » Thu Mar 21, 2019 12:49 pm

carl wrote:
Thu Mar 14, 2019 8:33 pm
I also notice that KDM_DOM_Montargis4 has DOS line-endings (as one would expect if you made it on a Windows system). But AFAICS there's no way that should cause any problem...
SHOULD, yes, but after what we experienced recently with the Sony validation...
Bildschirmfoto 2019-03-21 um 13.45.04.png
Bildschirmfoto 2019-03-21 um 13.45.04.png (268.39 KiB) Viewed 6 times

barber
Posts: 7
Joined: Fri Apr 15, 2016 4:03 pm

Re: KDMs not recognized on some DCP2000 ?

Post by barber » Thu Mar 21, 2019 5:43 pm

Hello everyone,

I just ran into the same issue with another theatre. This time, the Doremi DCP2000 did detect the stick and showed the other KDMs that were on it, but DOM's KDMs did not appear.
You will find attached the two packs of KDMs.
There is one similarity between the two cases that I forgot to mention : the "invisible" DOM's KDMs both contain accents ("é") in their filename. Whereas the DCP-Tools ones don't. I was not concerned about this since I had already sent several KDMs with accents... but it may be the trick here.
I asked the operator to test again after renaming the DOM's KDMs. I really hope he will try it.

(and yes this operator and the previous one had unzipped the archives before. :) It's not such an absurd precaution indeed, I already met some theatre staff who were very confused about zip files...)

Best,
Dan
Attachments
DOM_KDM_Guantanamera_FTR-2-Temp_F-166_ES-FR_20_2K_20180825_PIN_IOP_OV_Astrée_-_Chambéry.zip
(26.02 KiB) Not downloaded yet
DCPTOOLS_k_GUANTANAMERA_FTR_LAS-FR_20_Astr-e_20190322_20190402_OV-F5804.zip
(29.17 KiB) Not downloaded yet

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