Unable to Open Player on Mac OS Catalina

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pascalspager
Posts: 2
Joined: Wed Jan 13, 2021 5:36 am

Unable to Open Player on Mac OS Catalina

Post by pascalspager »

Hello, I'm new to the community, forgive me if this has been addressed.

I successfully downloaded DCP-O-Matic and (seemingly) created my first DCP without any issue. However, I am unable to test the package, because I can't seem to open the Player on Mac OS 10.15.7. After downloading and granting permission for the player application to install, when I try to open it, nothing happens. There is no error message, it simply doesn't open.

Any advice at all would be much appreciated. Thanks in advance!
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Unable to Open Player on Mac OS Catalina

Post by Carsten »

At first, I would:

- reboot the machine
- trash the existing player and downloaded DMG archive
- download it from scratch
- try again
pascalspager
Posts: 2
Joined: Wed Jan 13, 2021 5:36 am

Re: Unable to Open Player on Mac OS Catalina

Post by pascalspager »

Carsten wrote: Wed Jan 13, 2021 7:01 pm At first, I would:

- reboot the machine
- trash the existing player and downloaded DMG archive
- download it from scratch
- try again
Well, knock me down, that worked. I'd already tried trashing the app, rebooting, and reinstalling from the DMG archive, and that hadn't fixed the problem. Trashing the DMG and re-downloading from scratch did the trick—everything's working now.

Apologies for time wasted, and thanks so much to the programmer for providing this tool. I'm making a donation via PayPal!
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