Unable to retrieve device mix format

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aristeuaraujo
Posts: 4
Joined: Tue Aug 24, 2021 7:00 pm

Unable to retrieve device mix format

Post by aristeuaraujo »

Hi everyone. I am newer here. Today I installed the DCP-o-matic 2 Player, but it are not running. It surges this message:

RtApiWasapi::getDeviceinfo: Unable to retrieve device mix format.

I use windows 10 64 bit. Can anyone helpe me?

Thank you very much.
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Unable to retrieve device mix format

Post by Carsten »

I assume this has to do with audio playback. Is there anything special about your machine and it's audio interface? Do you know what type of audio interface is used on this system?
aristeuaraujo
Posts: 4
Joined: Tue Aug 24, 2021 7:00 pm

Re: Unable to retrieve device mix format

Post by aristeuaraujo »

Nothing special here. My sound is onboard in the moodboard.
aristeuaraujo
Posts: 4
Joined: Tue Aug 24, 2021 7:00 pm

Re: Unable to retrieve device mix format

Post by aristeuaraujo »

Actually, I loaded my dcp in this moment. I choosed other sound interface, but the movie is muted. Any tip?
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Unable to retrieve device mix format

Post by carl »

What options do you get in the sound preferences?

Out of interest, do you have Zoom (the video-conferencing client) installed on your machine?
aristeuaraujo
Posts: 4
Joined: Tue Aug 24, 2021 7:00 pm

Re: Unable to retrieve device mix format

Post by aristeuaraujo »

I fixed the problem updating my drivers.

But the player opens only when I choose the option Realtek Digital Output. The other option is "Speakers (Realtek Defition Audio").

Yes, I have the Zoom installed here.
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