Stalls at Setting Up

Anything and everything to do with DCP-o-matic.
Post Reply
Peter Mork
Posts: 4
Joined: Fri Sep 10, 2021 7:04 pm

Stalls at Setting Up

Post by Peter Mork »

DCP-o-matic 2, Windows 10.
Was running four processes, all okay, then all quit responding.
Closed all four. Tried to restart DCP2, but it got stuck on Setting Up.
Rebooted computer, tried to run DCP, same thing - stalled.
Uninstalled DCP2, got a new .exe from the website, re-installed. still stalls.
There seems to be a dialog box behind the Setting Up box, but I can't unhide it. Can only quit via task manager.
What gives?
Thanks, PM
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Stalls at Setting Up

Post by carl »

That's strange. I thought I'd fixed the problem with error dialogs hiding behind the splash screen, but it seems I only did it for the test version. I'll make a new 2.14.x release with the fix and hopefully that will give us some clues.
Peter Mork
Posts: 4
Joined: Fri Sep 10, 2021 7:04 pm

Re: Stalls at Setting Up

Post by Peter Mork »

Okay, let me know and I'll give it a try.
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Stalls at Setting Up

Post by carl »

Here's the updated version if you could try it and let us know what happens:

https://dcpomatic.com/rc-download
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Stalls at Setting Up

Post by Carsten »

Shouldn't trashing prefs solve these issues?

The way I understand the programming/binary structure, uninstalling and reinstalling typically doesn't solve issues. Trashing prefs does.
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Stalls at Setting Up

Post by carl »

Yes, it probably would - but it would be nice to see the error before the trashing happens!
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Stalls at Setting Up

Post by Carsten »

Ah, nooo...
Peter Mork
Posts: 4
Joined: Fri Sep 10, 2021 7:04 pm

Re: Stalls at Setting Up

Post by Peter Mork »

Here's what the dialog said:

The existing configuration failed to load. Default values will be used instead. These may take a short time to create.
Peter Mork
Posts: 4
Joined: Fri Sep 10, 2021 7:04 pm

Re: Stalls at Setting Up

Post by Peter Mork »

As soon as I closed the dialog, the program did load.
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Stalls at Setting Up

Post by Carsten »

That is typical for either corrupted, or incompatible pref files. I see that message often, because I often switch back and forth between new and old versions for testing.
Post Reply