Page 1 of 1

Error when trying to start the program

Posted: Tue Dec 07, 2021 3:20 pm
by Jorge Costa
Hi,

I'm getting this error message from windows 10 64bit
Capture.PNG
Capture.PNG (29.74 KiB) Viewed 1594 times
I'm trying to run latest dcp-o-matic release.

Thank you.

Re: Error when trying to start the program

Posted: Tue Dec 07, 2021 4:14 pm
by juankax
Hello, I have the same problem as you.

any ideas? please support

Re: Error when trying to start the program

Posted: Tue Dec 07, 2021 5:08 pm
by carl
Could you please try the test version as I think this is hopefully fixed there.

Re: Error when trying to start the program

Posted: Thu Dec 09, 2021 12:04 pm
by Jorge Costa
Hello,

Problem solved.
I had to change the audio playback device in system settings. It looks that it doesn't recognize the SPDIF output from my Creative Labs Audigy 2ZS (yes, old but gold).

I will make a test with the beta release and will let you know if it works.

Thank you.

Re: Error when trying to start the program

Posted: Thu Dec 09, 2021 6:39 pm
by Jorge Costa
carl wrote: Tue Dec 07, 2021 5:08 pm Could you please try the test version as I think this is hopefully fixed there.
Hi Carl,

Gave it a try and got the same error. The only working way that I know of it's by changing the audio device playback output.

Thanks.

Re: Error when trying to start the program

Posted: Thu Dec 09, 2021 8:26 pm
by Carsten
We have seen these crashes caused by the active audio devices every now and then. Could be hard to fix such system dependant issues.
Usually, setting a different device fixed it. I understand this may not be so easy for every user.