Subtitle color coming only black after updating to latest version

Anything and everything to do with DCP-o-matic.
mohmad0ali92
Posts: 9
Joined: Mon May 23, 2022 12:25 pm

Re: Subtitle color coming only black after updating to latest version

Post by mohmad0ali92 »

carl wrote: Sun Jun 05, 2022 8:10 pm Thanks - received. How are you converting the .srt into the .xml that's in the project? Can you also send the subtitle XML?
Hi Carl

I'm not doing the conversion I'm importing the srt to DoM.

I have tried to convert it using subedit but the problem remained the same.
I sent the xml..

Thank you
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Subtitle color coming only black after updating to latest version

Post by carl »

I am still failing to reproduce this. Can I send you a build with some extra logging to try and debug it?
mohmad0ali92
Posts: 9
Joined: Mon May 23, 2022 12:25 pm

Re: Subtitle color coming only black after updating to latest version

Post by mohmad0ali92 »

Ya sure, I'm up for it. just tell me what you want me to do.
also, I can make you access my machine through team viewer I don't mind.

Thx Carl
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Subtitle color coming only black after updating to latest version

Post by carl »

That's great. Please could you install the version from here, display some bad subtitles in a project, then send me the log file from inside the project?

A team viewer session might be useful. Are there any times of day that are best for you?
mohmad0ali92
Posts: 9
Joined: Mon May 23, 2022 12:25 pm

Re: Subtitle color coming only black after updating to latest version

Post by mohmad0ali92 »

carl wrote: Thu Jun 09, 2022 8:04 am That's great. Please could you install the version from here, display some bad subtitles in a project, then send me the log file from inside the project?

A team viewer session might be useful. Are there any times of day that are best for you?
Hey Carl
I installed the version that provided here, same issue
I'm mailing you the log and the screenshots

also, you give me the time that's good for you, I'm working now from the Indian time zone.
Post Reply