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Re: Subtitle color coming only black after updating to latest version
Posted: Mon Jun 06, 2022 5:54 am
by mohmad0ali92
carl wrote: ↑Sun Jun 05, 2022 8:10 pm
Thanks - received. How are you converting the .srt into the .xml that's in the project? Can you also send the subtitle XML?
Hi Carl
I'm not doing the conversion I'm importing the srt to DoM.
I have tried to convert it using subedit but the problem remained the same.
I sent the xml..
Thank you
Re: Subtitle color coming only black after updating to latest version
Posted: Wed Jun 08, 2022 8:39 pm
by carl
I am still failing to reproduce this. Can I send you a build with some extra logging to try and debug it?
Re: Subtitle color coming only black after updating to latest version
Posted: Thu Jun 09, 2022 6:14 am
by mohmad0ali92
Ya sure, I'm up for it. just tell me what you want me to do.
also, I can make you access my machine through team viewer I don't mind.
Thx Carl
Re: Subtitle color coming only black after updating to latest version
Posted: Thu Jun 09, 2022 8:04 am
by carl
That's great. Please could you install the version from
here, display some bad subtitles in a project, then send me the log file from inside the project?
A team viewer session might be useful. Are there any times of day that are best for you?
Re: Subtitle color coming only black after updating to latest version
Posted: Fri Jun 10, 2022 5:44 am
by mohmad0ali92
carl wrote: ↑Thu Jun 09, 2022 8:04 am
That's great. Please could you install the version from
here, display some bad subtitles in a project, then send me the log file from inside the project?
A team viewer session might be useful. Are there any times of day that are best for you?
Hey Carl
I installed the version that provided here, same issue
I'm mailing you the log and the screenshots
also, you give me the time that's good for you, I'm working now from the Indian time zone.