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Export video file error

Posted: Mon Jul 18, 2022 12:03 pm
by Cooller89
Hi, I get an error when exporting a video to mp4, help!!!

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Re: Export video file error

Posted: Mon Jul 18, 2022 12:08 pm
by carl
What version of DCP-o-matic?

Re: Export video file error

Posted: Mon Jul 18, 2022 12:16 pm
by Cooller89
carl wrote: Mon Jul 18, 2022 12:08 pm What version of DCP-o-matic?
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Re: Export video file error

Posted: Mon Jul 18, 2022 12:25 pm
by carl
Probably this bug which was fixed in 2.16.9

Re: Export video file error

Posted: Mon Jul 18, 2022 12:34 pm
by Cooller89
carl wrote: Mon Jul 18, 2022 12:25 pm Probably this bug which was fixed in 2.16.9
I'll try to install version 2.16.18

Re: Export video file error

Posted: Tue Jul 19, 2022 4:32 am
by Cooller89
carl wrote: Mon Jul 18, 2022 12:25 pm Probably this bug which was fixed in 2.16.9
everything is fine, the error does not occur on version 2.16.18 thank you

Re: Export video file error

Posted: Tue Jul 19, 2022 8:04 am
by Cooller89
another problem
some kind of strip appears on the right, which is not in the original, as well as not in the viewer, this is when exporting to mp4, but this is not in dcp

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Re: Export video file error

Posted: Wed Jul 20, 2022 7:28 am
by Cooller89
Carl ?

Re: Export video file error

Posted: Wed Jul 20, 2022 11:50 am
by carl
What are you exporting? Perhaps you could attach/send the metadata.xml from the project to carl@dcpomatic.com

Re: Export video file error

Posted: Wed Jul 20, 2022 12:35 pm
by Cooller89
carl wrote: Wed Jul 20, 2022 11:50 am What are you exporting? Perhaps you could attach/send the metadata.xml from the project to carl@dcpomatic.com
I export a lot of files to mp4
it is required to export the same project to dcp and to mp4, so I do this

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metadata here: https://dropmefiles.com/mgs7Z