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Error I've not seen before.
Posted: Wed Jul 20, 2022 10:13 am
by chardleeder
error.PNG
Could any one explain or help with this error please ?
many thanks
R
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 10:23 am
by carl
What version of DCP-o-matic is that?
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 12:46 pm
by chardleeder
The one before the lastest. I'm now on 2.16.18 but have not retired that file as I have a couple in the batch that are working and didnt want to crash again. Cheers R
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 12:48 pm
by carl
OK if you could find the "log" file from the project that has that error and email it to me that would be great:
carl@dcpomatic.com
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 12:52 pm
by chardleeder
Where is the log file? The programme would crash before I could get to "Report a problem"
Cheers R
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 1:07 pm
by carl
It should be in the project folder that DCP-o-matic made - just a file called "log"
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 1:16 pm
by chardleeder
Done.. many thanks
R
Re: Error I've not seen before.
Posted: Wed Jul 20, 2022 1:20 pm
by carl
Thanks. It looks like DCP-o-matic has having some problems decoding your video file. Is it possible to send me the file, or a snippet of it which triggers the same error?
Re: Error I've not seen before.
Posted: Thu Jul 21, 2022 4:05 pm
by chardleeder
Thats going to be tricky, its not my file. Was helping a student out.
Thanks for looking into it.
FYI - its a .mov, 6 stem channels (5.1) 48.000kHz
thanks again for checking
R
Re: Error I've not seen before.
Posted: Thu Jul 21, 2022 10:10 pm
by Carsten
Can you open it with the free 'Media-Info' tool, and post the results here? Then maybe it would be possible to spot some strangeness in it, and maybe it is possible to convert it into an intermediate codec and thus clean it from the problem.