Error I've not seen before.

Anything and everything to do with DCP-o-matic.
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chardleeder
Posts: 5
Joined: Tue Jul 05, 2022 1:42 pm

Error I've not seen before.

Post by chardleeder »

error.PNG
error.PNG (11.52 KiB) Viewed 687 times
Could any one explain or help with this error please ?

many thanks

R
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Error I've not seen before.

Post by carl »

What version of DCP-o-matic is that?
chardleeder
Posts: 5
Joined: Tue Jul 05, 2022 1:42 pm

Re: Error I've not seen before.

Post by chardleeder »

The one before the lastest. I'm now on 2.16.18 but have not retired that file as I have a couple in the batch that are working and didnt want to crash again. Cheers R
carl
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Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Error I've not seen before.

Post by carl »

OK if you could find the "log" file from the project that has that error and email it to me that would be great: carl@dcpomatic.com
chardleeder
Posts: 5
Joined: Tue Jul 05, 2022 1:42 pm

Re: Error I've not seen before.

Post by chardleeder »

Where is the log file? The programme would crash before I could get to "Report a problem"

Cheers R
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Error I've not seen before.

Post by carl »

It should be in the project folder that DCP-o-matic made - just a file called "log"
chardleeder
Posts: 5
Joined: Tue Jul 05, 2022 1:42 pm

Re: Error I've not seen before.

Post by chardleeder »

Done.. many thanks

R
carl
Site Admin
Posts: 2338
Joined: Thu Nov 14, 2013 2:53 pm

Re: Error I've not seen before.

Post by carl »

Thanks. It looks like DCP-o-matic has having some problems decoding your video file. Is it possible to send me the file, or a snippet of it which triggers the same error?
chardleeder
Posts: 5
Joined: Tue Jul 05, 2022 1:42 pm

Re: Error I've not seen before.

Post by chardleeder »

Thats going to be tricky, its not my file. Was helping a student out.

Thanks for looking into it.

FYI - its a .mov, 6 stem channels (5.1) 48.000kHz

thanks again for checking

R
Carsten
Posts: 2648
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Error I've not seen before.

Post by Carsten »

Can you open it with the free 'Media-Info' tool, and post the results here? Then maybe it would be possible to spot some strangeness in it, and maybe it is possible to convert it into an intermediate codec and thus clean it from the problem.
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