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Problem with the DISK WRITER for mac

Posted: Mon Jan 09, 2023 5:38 pm
by Thierse
Hi there,

today I tried to use the DCP-o-matic DISK WRITER for the fist time. When I hit copy DCP I received this error message:
Bildschirmfoto 2023-01-09 um 18.03.14.png
Bildschirmfoto 2023-01-09 um 18.03.14.png (45.16 KiB) Viewed 1105 times
And after that I got this one:
Bildschirmfoto 2023-01-09 um 18.03.34.png
Bildschirmfoto 2023-01-09 um 18.03.34.png (18.07 KiB) Viewed 1105 times
I followed the process, but I was not able to write on my hard disc.
I am using macOS Monterey 12.6.2.

Is that a bug?

Thanks!
Thierse

Re: Problem with the DISK WRITER for mac

Posted: Mon Jan 09, 2023 7:26 pm
by carl
Could you try following the steps here to see if that helps?

Re: Problem with the DISK WRITER for mac

Posted: Mon Jan 09, 2023 7:56 pm
by Thierse
carl wrote: Mon Jan 09, 2023 7:26 pm Could you try following the steps here to see if that helps?
Thanks Carl. I tried that. Doesn't work.

Re: Problem with the DISK WRITER for mac

Posted: Mon Jan 09, 2023 7:59 pm
by carl
If you have any files in `/var/log` whose names start with `dcpomatic` perhaps you could attach them or send to carl@dcpomatic.com

Re: Problem with the DISK WRITER for mac

Posted: Tue Jan 10, 2023 12:03 am
by Thierse
Hi Carl,
I just sent you an email.
Thanks!
Thierse

Re: Problem with the DISK WRITER for mac

Posted: Tue Jan 10, 2023 12:11 am
by carl
Thanks! Do you also have a file `disk.log` in

Code: Select all

/Users/your_user_name/Library/Preferences/com.dcpomatic/2/2.16
?

If so, could you also send that?

Re: Problem with the DISK WRITER for mac

Posted: Tue Jan 10, 2023 2:11 am
by Thierse
Just sent it.

Re: Problem with the DISK WRITER for mac

Posted: Thu Jan 12, 2023 6:22 pm
by Thierse
Hi @carl, I downloaded this newest version 2.16.40 but it still doesn't work. Exactly the same error messages. Do you have an idea, what I can do to make it working?

Re: Problem with the DISK WRITER for mac

Posted: Fri Jan 13, 2023 8:47 am
by carl
Could you please try this version? It has one possible fix and some extra error reporting.

Re: Problem with the DISK WRITER for mac

Posted: Fri Jan 13, 2023 4:41 pm
by Thierse
Hey Carl, thanks for that! When I try to install it it's looks like this:
Bildschirmfoto 2023-01-13 um 17.35.08.png
Bildschirmfoto 2023-01-13 um 17.35.08.png (76.28 KiB) Viewed 971 times
Is it correct named? Has it not to be named Disk Writer? Don't want to install a new version of DCP-o-matic. I guess the DCPs I created are fine.