Playback Freezing, Renders a Blank Screen
Posted: Fri Mar 10, 2023 2:29 pm
Hello,
I am working on a DCP for someone else to send to a festival. They have sent a 29.44 GB .mov at 3840x1555, aspect ratio 2.47.1.
It plays back perfectly fine through QuickTime on our computer, but if I try to check the playback in DCP-o-matic (preview window) it freezes around 20 frames and the whole program becomes unresponsive. I ran a DCP last night without testing the playback and it froze 20 frames in while encoding, but I left it for a while and when I checked on it again it said it had finished and only ran for about 7 minutes. The short time had me concerned- usually even a 2 minute clip can take 30 minutes to render on our system.
I ingested the "completed" file into our system and it recognizes the length of the feature, but when playing it back on the projector there is no sound and no picture.
I have tried using 2.14.59 and 2.16.47 but both freeze around 20 frames in playback. I am working to download the file again to see if something happened there, but since it plays back on the computer just fine I am worried that downloading again will not solve the problem.
Any feedback or advice is greatly welcomed- this community was a wonderful help to myself and my team last year (none of us, sadly, are extremely well-versed in DCP creation and are learning as we go.)
Thank you in advance!
I am working on a DCP for someone else to send to a festival. They have sent a 29.44 GB .mov at 3840x1555, aspect ratio 2.47.1.
It plays back perfectly fine through QuickTime on our computer, but if I try to check the playback in DCP-o-matic (preview window) it freezes around 20 frames and the whole program becomes unresponsive. I ran a DCP last night without testing the playback and it froze 20 frames in while encoding, but I left it for a while and when I checked on it again it said it had finished and only ran for about 7 minutes. The short time had me concerned- usually even a 2 minute clip can take 30 minutes to render on our system.
I ingested the "completed" file into our system and it recognizes the length of the feature, but when playing it back on the projector there is no sound and no picture.
I have tried using 2.14.59 and 2.16.47 but both freeze around 20 frames in playback. I am working to download the file again to see if something happened there, but since it plays back on the computer just fine I am worried that downloading again will not solve the problem.
Any feedback or advice is greatly welcomed- this community was a wonderful help to myself and my team last year (none of us, sadly, are extremely well-versed in DCP creation and are learning as we go.)
Thank you in advance!