Error when trying to start the program

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Jorge Costa
Posts: 6
Joined: Thu Apr 13, 2017 9:55 am

Error when trying to start the program

Post by Jorge Costa »

Hi,

I'm getting this error message from windows 10 64bit
Capture.PNG
Capture.PNG (29.74 KiB) Viewed 638 times
I'm trying to run latest dcp-o-matic release.

Thank you.
juankax
Posts: 2
Joined: Tue Dec 07, 2021 4:10 pm

Re: Error when trying to start the program

Post by juankax »

Hello, I have the same problem as you.

any ideas? please support
carl
Site Admin
Posts: 1499
Joined: Thu Nov 14, 2013 2:53 pm

Re: Error when trying to start the program

Post by carl »

Could you please try the test version as I think this is hopefully fixed there.
Jorge Costa
Posts: 6
Joined: Thu Apr 13, 2017 9:55 am

Re: Error when trying to start the program

Post by Jorge Costa »

Hello,

Problem solved.
I had to change the audio playback device in system settings. It looks that it doesn't recognize the SPDIF output from my Creative Labs Audigy 2ZS (yes, old but gold).

I will make a test with the beta release and will let you know if it works.

Thank you.
Jorge Costa
Posts: 6
Joined: Thu Apr 13, 2017 9:55 am

Re: Error when trying to start the program

Post by Jorge Costa »

carl wrote: Tue Dec 07, 2021 5:08 pm Could you please try the test version as I think this is hopefully fixed there.
Hi Carl,

Gave it a try and got the same error. The only working way that I know of it's by changing the audio device playback output.

Thanks.
Carsten
Posts: 1911
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: Error when trying to start the program

Post by Carsten »

We have seen these crashes caused by the active audio devices every now and then. Could be hard to fix such system dependant issues.
Usually, setting a different device fixed it. I understand this may not be so easy for every user.
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