Help: Programming error

Anything and everything to do with DCP-o-matic.
Malefalitiko
Posts: 4
Joined: Sat Nov 25, 2023 7:53 am

Help: Programming error

Post by Malefalitiko »

Hello, i have recently starter to use DCP-o-matic to export mp4 files from DCPs. They sent me an encrypted DCP and sent me the KDM as well. I have no problems playing the DCP on the player but then i try to export video files, once the export has ended i receive an error that says "Programming error at ../src/lib/ffmpeg_file_encoder.cc:399" . I am using windows 11 and DCP-o-matic version 2.16.66 git 2417eb677f
carl
Site Admin
Posts: 2548
Joined: Thu Nov 14, 2013 2:53 pm

Re: Help: Programming error

Post by carl »

Could you please install this version and try again? It will probably still fail, but should give a more informative error message.
Malefalitiko
Posts: 4
Joined: Sat Nov 25, 2023 7:53 am

Re: Help: Programming error

Post by Malefalitiko »

Since i have given them a pem ile rom mu current version will the kdm still work if i install the new version
carl
Site Admin
Posts: 2548
Joined: Thu Nov 14, 2013 2:53 pm

Re: Help: Programming error

Post by carl »

It should be fine, but if you are making/using KDMs I would strongly suggest that you have a backup of DCP-o-matic's configuration (Tools -> Export preferences...)
Malefalitiko
Posts: 4
Joined: Sat Nov 25, 2023 7:53 am

Re: Help: Programming error

Post by Malefalitiko »

Thank for you help, this version exported the file with no problems.
carl
Site Admin
Posts: 2548
Joined: Thu Nov 14, 2013 2:53 pm

Re: Help: Programming error

Post by carl »

That's good! Though I didn't really fix anything in that version (just made an error more informative) so maybe you'll see the problem again - let us know if so!
Malefalitiko
Posts: 4
Joined: Sat Nov 25, 2023 7:53 am

Re: Help: Programming error

Post by Malefalitiko »

Ok i will keep you posted if that happens