
I've been supplied a MOV to create a 5.1 surround DCP. When I add the file to the DCP-o-matic project and analyze audio, only the center channel appears on the audio map. I assumed there was an issue with the source file's export, but after going back and forth with the person who made it, I'm not so sure (that is, they confirmed I received the right file, which was tested by them and confirmed to have the correct mapping, etc.).
Some context: In an earlier workaround attempt, I used only the video from the MOV (turned off the center channel on the MOV in DCP-o-matic to remove the audio) and used the WAV stems supplied by the sound designer. That seemed to work fine, but there was (evidently unintended) resonance in the cinema, and the sound wasn't particularly immersive besides. The filmmaker confirmed with me that the sound didn't meet expectations.
I did confirm on the sound processor's monitor, its software, and an external sound monitor that the surrounds were receiving signals. Given that our cinema plays features with 5.1 or 7.1 mixes that sound great all day every day, I don't have reason to believe the problem lies there.
That leads me to believe either A) something invisible to me went awry in using the stems, or B) the sound mix isn't great. I'm working with some seasoned pros here, so I'm inclined to believe the former.
With that, I'm trying again with the MOV to see if we get the same results, but I can't seem to get past this issue with the audio mapping.
Happy to supply any information I can to help troubleshoot. Thanks, y'all.