DCP Subtitles Playback Error

[Guddu]

I have a feature DCP that when played on 2 sites out of 144 has failed to show the subtitles on the screen.

One particular site was able to send me this error message from the projector logs.

Screenshot_26.jpg

The subtitle file has the following and the file's encoding is UTF-8 itself

<?xml version="1.0" encoding="UTF-8"?>
<DCSubtitle Version="1.0"><SubtitleID>d42097b4-cfde-42c9-aad1-a7062e99604a</SubtitleID><MovieTitle>TITLE</MovieTitle><ReelNumber>2</ReelNumber><Language>Unknown</Language><Font AspectAdjust="1.0" Color="FFFFFFFF" Effect="border" EffectColor="FF000000" Id="Arial" Italic="no" Script="normal" Size="42" Underlined="no" Weight="normal">

Apart from this, I do not see a arial.ttf file packaged in this DCP. Shouldn't that file be present in the subtitles folder and a part of PKL? Could this be
what is causing the issue here?

If yes then why does it work on most sites? This is an NC900C projector.

Kindly guide.

[Carsten]

It may be that this projector is running a specific firmware that's causing the issue.

Yes, a font file must be included with every XML/reel