Format problem, picture too narrow

[pontorosso]

Hello,

normally I do not have problems when converting with dcp-o-matic.

I am invited to perform in Shanghai and I have sent a sample of my movie using all the settings where the DCPs are working well.

I got the answer from the Filmmuseum Shanghai, that the picture was too narrow.

They said:
picture too narrow
using Christie
cannot change the format
screen format 1,85 or 2,39

I really don´t know what to do - perhaps someone can help me, thanks!
Gerhard

My settings: its silent movie format from a DVD, using 4:3

on CONTENT using "scale to 4:3"
yadif Filter

on DCP using SMPTE
Container: Flat
framerate 24
2K
150 Mbit/s

[carl]

Do they understand that your movie is in 4:3? Those settings should give a 4:3 image inside a flat frame, so there will obviously be some black at the sides if they mask for 1.85:1.

[pontorosso]

Many thanks, Carl!
As they say the faces are narrow and small, I assume they must have some black stripes at both sides. What I do not understand is, why they get that small faces - I never experienced something like this.

I have a DCP-player on my Mac. When using there "default" I´m getting the normal width. When using 4:3, I get those small faces. But why should a Christie projector show small faces - they say their screen format is 1.85 or 2.39.

Thanks again
Gerhard

[carl]

Maybe you could check whether they are playing the DCP using their "Flat" or "1.85:1" preset?

[Carsten]

Could you send screenshots to them, could they send a picture of the screen back?

Please ask them for the precise Christie model number, and server type.

- Carsten

[pontorosso]

@Carl and @Carsten: problem solved. Many thanks for your advices! Gerhard

[Carsten]

Nice - but what was it?


- Carsten

[pontorosso]

Probably too simple to talk about it - I just converted the film Sample once more and it worked. Looking after the old file I saw that in the title of the file there was a "1.19" number, so obviously it was my own mistake by using the wrong DVD resolution in the content part.
Again a simple solution. Sorry, much ado about nothing ....

Anyway, thanks again for the great program!
Gerhard